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Exeter Court Hotel Terms and Conditions

 

COVID CANCELLATION 

Bedrooms:

We would like to reassure our guests in light of the coronavirus. We are able to amend our cancellation policy with the ability to cancel bedrooms 24 hours/the day before for free.

Cancellation

If you have to cancel your booking with us we will require the following notice:

1 to 5 rooms - before 12noon, 24 hours prior to arrival
6 to 10 rooms - 7 days
11 to 15 rooms - 14 days
16+ rooms - 31 days

If we receive a cancellation notice in less than these stated periods, you will be liable for 100% of the total room booking cost.

Conference and Function bookings may be cancelled without charge 28 days prior. Any Conference and function cancelled 15 working days before the actual meeting date will incure 50% charge of the total booking, cancellation 7 days prior to the date will be liable for the total cost of the booking. Conference and Function food and Equipment must be pre ordered at least 5 working days prior to the event.

Children and extra beds

All children under 12 years stay free of charge when using existing beds.
Children’s travel cots are available - please let us know if you require one during your stay

Meal Times 

BREAKFAST - Monday to Friday served from 7am until 9.30am and on Saturday, Sunday and Bank Holiday Mondays it is between 7.00 am - 10.00am 

LUNCH - unavailable at the moment due to Covid19. 

DINNER - from 5.00pm until 9.30pm every evening

Payment Conditions

Your credit card details are held to guarantee your booking and no payment will be taken until either arrival or in the event of you cancelling the booking outside our cancellation terms. If you prefer to pay cash on arrival, we will need to pre-authorise and credit / debit card for £50.

Taxes

All Rates include VAT at the current rate. A city tax is not applicable. A service charge is not applicable.

Check in and Check Out

Check in is 2pm and check out is 11am.

Car parking

We have over 100 parking spaces, all free of charge.

The hotel does not accept any responsibility for damage to, or theft from, or theft of parked vehicles.

Smoking

Smoking is not allowed anywhere in the Hotel including guest bedrooms. if a guest is found to have been smoking in their room there is a compularsy charge of £150.00 for deep cleaning. The covering of the smoke alarms is a criminal offence!

Guest behaviour

The Hotel reserves the right to terminate a booking or stop any event immediately without being liable for any refund in the event of behaviour considered by Management to be unacceptable.

No wines, spirits or beers may be brought into the Hotel by clients, their guests or representatives for consumption on the premises without the express consent of the Hotel for which a charge may be made.

The person/Company making the booking will be responsible for damage caused by themselves or their guests and will be charged for rectification.

Hotel liability

Other than death or personal injury caused by the negligence of the Hotel, the Hotels liability to the client is limited to the price of the booking.

The Hotel does not accept any liability for loss or damage to guest’s property except to the extent covered under the Hotel Proprietors Act 1956.

Exeter Court Hotel is part of Bancourt Leisure Limited

Company Registration Number 5064856